FAQs - Boutike Exclusive Design

  • Are all your articles made of dying glass?
    All our products are manufactured exclusively by hand according to the authentic Murano glass technique in our Venetian furnaces in Italy. Each purchase shall be accompanied by a certificate of authenticity of the product.

  • WHY ARE OUR PRICES SO COMPETITIVE?
    With Boutike Exclusive & Design you buy directly from the furnace skipping all the costs of intermediation of the traditional sales network.

  • DO YOU HAVE A CERTIFICATE CONCERNING THE ORIGINALITY OF THE PRODUCTS?
    Each product is delivered with its own certificate of authenticity which guarantees the realization in Italy according to the authentic technique of the Murano glass.

  • HOW DOES THE ACQUISITION CONTINUE A COMPLETE VOLUME?
    Delivery is by national or international express courier, we only use the best couriers in relation to the destinations. All shipments are insured at 100% by theft and possible breakups.

  • You send the whole world?
    Of course we ship daily around the world with insured express courier.

  • Is the packaging safe and professional?
    All our packaging is tested after careful quality control by our technicians. The materials used meet the highest professional standards to ensure the product in the hands of the customer in an excellent condition.

  • WHAT HAPPENS TO THE PRODUCT DURING TRANSPORT IN THE CASE OF DANNY?
    The experience gained over the years, thanks to the thousands of shipments worldwide, has allowed us to minimise the possibility of disruptions during transport.
    In very rare cases of damage to the package, the customer only has to communicate to Boutike Exclusive & Design which parts have arrived in a non-integrated state in order to be able to be returned free of charge without any additional cost.

  • Are the lamps wired?
    Yes every chandelier is equipped with wiring that follows the standards of the country where it is shipped, it is recommended that you have connections with your electrical system made by a professional.

  • CAN LED LAMPS BE USED?
    Yes, LED lamps can also be used.

  • Is the fall of the lamps adjustable?
    Our suspension lamps can be adjusted to the necessary height by means of a chain of adjustable rings that we supply together with the corresponding glass cover. They may be arranged for direct attack on the ceiling, in this case only if requested before purchase.

  • Is it possible to view the product directly?
    Yes, you can personally view the products in our Mirano Showroom (Venice). To book an appointment just send an email to info@designboutike.com

  • WHAT COLORATIONS ARE AVAILABLE?
    Our products can be customized in colour according to the options offered in the catalogue. Before purchasing, the customer can send his request through the appropriate form of "INVITE YOUR REQUEST"

  • CAN THE DIMENSIONS OF THE PRODUCTS OR PARTICULARS BE MODIFIED?
    Yes, at the request of the customer you can customize the design and the color of the product, being made by hand, according to the needs of prior agreement by e mail or telephone. Use the form "INVITE YOUR REQUEST" or the appropriate section "Contact"

  • Is it possible to arrange a classic MODEL OF DIARY LAMP NOT present on the site?
    Yes, it is certainly possible, our technical office is available to design the design of the model requested by you so that it can subsequently be made by hand by the glass masters.

  • WHAT ARE THE CONSENT TIMES?
    Delivery times for catalogue products from the time of order are included between the 20-35 working days. We remember that each of our ordered products is made by hand from the moment of order specifically for each customer.

  • IS HAND WITHDRAWAL POSSIBLE?
    Yes, the collection by hand is always available at our showroom office in Mirano (VE) by appointment via email or telephone.

  • IS THE INSTALLATION OF CHANDELIERS COMPLICATED?
    No, the assembly of the parts is not absolutely difficult, following the instructions provided in the packaging. The operation will prove to be very short. In case of need, our technical support team is at your disposal.

  • HOW CAN PAYMENT BE DONE?
    We leave all kinds of options:

  1. wire transfer

  2. credit card

  3. paypal

  4. cash on delivery (only for deliveries in Italy).